Courie Anderson
Assistant Vice President, Customer Experience @Service Corporation International
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WORK HISTORY
Assistant Vice President, Customer Experience @Service Corporation International
Houston, TX, US
ABOUT COURIE ANDERSON
Closing the gap between strategy and execution, my passion is turning bold visions into measurable business outcomes at scale. With more than 15 years of experience leading enterprise-wide transformations, I specialize in aligning executives, field leaders, and technologists around shared goals. By combining disciplined governance, cross-functional leadership, and data-driven decision making, I ensure initiatives not only launch successfully but deliver lasting impact. My approach is always grounded in the customer. Operational excellence only matters if it improves the experience for families, associates, and the communities we serve. I’m also resilient in navigating change. Whether leading through restructures, evolving strategies, or multi-year programs that shift course, I adapt quickly, keep teams aligned, and maintain momentum. At the end of the day, I’m known for getting things done. I thrive in complex environments where execution, leadership, and customer focus intersect — and where organizations need a leader who can make strategy real. Recent Impact: → Eliminated 500K+ manual hours through process automation → Generated $8M+ in cost savings via operational excellence initiatives → Led 10+ cross-functional teams delivering enterprise-wide digital strategies Core Expertise: • Digital Transformation Strategy - End-to-end program design and execution • Operational Excellence - Process optimization and performance improvement • Change Leadership - Building alignment across complex organizations • Technology Implementation - Large-scale SaaS system deployments and adoption
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