Coty Viselli
Product Management Leader | Fintech & Banking Solutions | Digital Transformation & Customer Experience
- Role
- Product Management Manager at USAA
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Coty Viselli
As a data-driven Product Manager with a deep background in fintech and digital banking, I…
Experience
Product Management Manager
Jan 2022 — Present · Austin, TX, US
Streamlined governance reporting across three experiences, reducing reporting time by 30% and improving executive insights.• Oversight to continuous improvements- Move RDC Solutions forward from legacy applications- Modernize Tellers Check experience through digital transformation.(all channels)- Led market evaluations for build-vs-buy decisions- RFI and RFP gauging performance with industry benchmarks.• Analyzed product KPIs, driving improvements in successful deposit capture rates.• Facilitated monthly employee satisfaction discussions and summarized feedback to executive management.• Identify and manage risks, existing and emerging. • Darkweb investigation for deeper fraud understanding and analytics.• Thought leader, Product SME, identifying improvements for existing services and deeper cross-functional integration.• Support risk assessments through BAU changes through annual audit and control routines.
Education
Tarrant County College
Business Administration and Management, General
Skills
- Communication
- Analytics
- Strategy
- Strategic Planning
- Management
- Executive Management
- Escalations Management
- Consulting
- Leadership
- Leadership Development
- Visio
- Customer Service
- Portfolio Management
- Vendor Management
- Short Sales
- Management Consulting
- Negotiation
- Training Delivery
- Hospitality Industry
- Operations Management
- Telecommunications
- Finance
- Team Management
- Integration
- Competitive Analysis
- Project Management
- New Business Development
- Foreclosures
- Call Centers
- Process Improvement
- Banking
- Hospitality Management
- Microsoft Word
- Employee Training
- Product Development
- Business Analysis
- Escalation Resolution
- Compliance
- Key Performance Indicators
- Training
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