Chiemena Osuagwu

About Chiemena Osuagwu

Public Health Practitioner with over 8 years of experience overseeing operational functions for healthcare and public health programs, facilitating community research, and streamlining health promotion activities and communications. Known also for directing complex projects that span multiple departments, establishing a framework for identifying risks, and formulating strategic solutions to support business initiatives. Holds a Master of Public Health degree in Community Health Science and Practice from New York University and a Bachelor of Science degree in Community Health Education from the CUNY Graduate School of Public Health and Health Policy. My key skills and accomplishments include:• Facilitating internal and external activities and administrative process related to scheduling, briefings, program coordination, human resources, and follow-up communications.• Conducting quantitative and qualitative research through methodologies such as stakeholder interviews and community needs assessments to influence community-based solutions.• Preparing budgets, generating expense reports, and managing financial documents to improve programmatic logistics and operations.• Utilizing research, design, and communication skills to develop presentations, infographics, and reports for wide-spread use by stakeholders. Open to opportunities where I can lead the development and operations of public health programs implemented in healthcare and community settings. Strongly interested in social disparities, healthy equity, and sexual and reproductive health among minority populations. Feel free to connect with me about any potential opportunities.

Experience

1. Manager, Care Delivery Operations

   Thyme Care

   Jun 2024 — Present

   Supporting operational efficiency and effectiveness initiatives, ensuring smooth and streamlined workflows across our partnership programs• Ensuring smooth and streamlined workflows across our operational programs and triaging team inquiries and needs through timely and appropriate response.• Assist in providing policy and procedure document support.• Monitor, analyze, and report on operational metrics and performance indicators to identify areas for improvement and implement data-driven solutions.• Supporting Care Delivery leadership enablement through queue and OKR metrics data pulls, monitoring, trending, and remediation.• Cross-functional partnering with the Delivery team members and leadership, Clinical Innovation and Strategy, Network Operations, Partnership Operations, Product, and Data

Education

• CUNY Graduate School of Public Health and Health Policy

  Bachelor of Science (BS), Community Health

• New York University

  Master of Public Health - MPH, Community Health Science and Practice

• Hunter College

  Bachelor of Science - BS, Community Health

Skills

• Conflict Prevention
• Program Evaluation
• Public Relations
• Spss
• Customer Service
• Mailroom Operations
• Health Marketing
• Non-Profit Leadership
• Event Planning
• Community Outreach
• Strategic Thinking
• Microsoft Office
• Health Promotion
• Healthcare
• Organization & Prioritization Skills
• Communication Skills
• Public Health
• Medical Sociology
• Communication
• Accurate Record Keeping
• Community Health
• Community Organizing
• Curriculum Design
• Project Delivery
• Secretarial Skills
• Powerpoint
• Microsoft Excel
• Fundraising
• Client Confidentiality
• Non-Profit Volunteer