Costanza Deserti
Account Manager @RWS Group
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WORK HISTORY
Account Manager @RWS Group
NY, US
Localization professional with 20+ years of industry experience, including 13 years leading strategic client partnerships through operational excellence and sustained growth. Proven success managing high-value portfolios and driving new business opportunities. Skilled in collaborating across cross-functional teams to deliver innovative solutions, enhance service delivery, and meet client goals. Passionate about building lasting relationships, solving complex challenges, and helping global brands communicate with impact.
EDUCATION
SSLMIT (University of Bologna)
Master's degree, Translation Studies
SKILLS
ABOUT COSTANZA DESERTI
Operations & Account Management Leader with 20+ years of experience in the translation and localization industry. Combines deep operational expertise with strong client facing capabilities to deliver exceptional service quality, develop strategic partnerships, and consistently achieve client satisfaction and revenue objectives.Demonstrated success in scaling complex enterprise programs, driving growth, overseeing portfolios valued up to $20M/year. Skilled in cross-department collaboration and leading large scale client implementations.Experienced in building long term client relationships, aligning solutions to business goals, forecasting and budgeting, and managing performance through KPIs. Adept at strategic account development, multilingual content delivery, client retention, and supporting global organizations with high quality localization solutions.Core Skills and Competencies: Customer Success Management, Enterprise Account Management, Strategic client relationship development, Customer retention & expansion, Strategic account planning, Cross functional collaboration, Customer onboarding, Platform Adoption / Technology Adoption, Program/Project management, Problem-Solving, AI-Enhanced Workflows, Account profitability optimization, Budgeting & Forecasting, Experienced in driving ISO standards compliance (ISO 9001, ISO 17100, ISO 13485).
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