Bryan Costa

Information Technology Operations Manager @Wasserman

Manage the day-to-day operational responsibilities for the helpdesk, account provisioning, license management, equipment procurement, and IT operations. •Infrastructure planning and maintenance. •Verify technology standards and best practices are maintained across the organization. •Recruit, coach, and develop a high-performing team for IT Support Services; Prioritize and align resources. •Project Management: Establish requirements, document process, and manage user relationship. •Create technical documentation and user training materials as needed. •In conjunction with the Director of IT Services. •Manage IT Vendor relationships. •Manage maintenance and monitoring of third-party software applications •Contribute to communication strategies for the department.