Bryan Costa
- Role
- Information Technology Operations Manager at Wasserman
- Location
- Harrison, NJ, US
- LinkedIn followers
- 500 followers
Experience
Information Technology Operations Manager
Feb 2022 — Present
Manage the day-to-day operational responsibilities for the helpdesk, account provisioning, license management, equipment procurement, and IT operations. •Infrastructure planning and maintenance. •Verify technology standards and best practices are maintained across the organization. •Recruit, coach, and develop a high-performing team for IT Support Services; Prioritize and align resources. •Project Management: Establish requirements, document process, and manage user relationship. •Create technical documentation and user training materials as needed. •In conjunction with the Director of IT Services. •Manage IT Vendor relationships. •Manage maintenance and monitoring of third-party software applications •Contribute to communication strategies for the department.
Skills
- Telephone Skills
- People Skills
- Teamwork
- Technical Support
- Computer Network Operations
- Avaya Ip Telephony
- Mobile Applications
- Troubleshooting
- Management
- Online Help
- Customer Satisfaction
- Computer Maintenance
- Microsoft Excel
- Customer Service
- Computer Security
- Helping Clients
- Communication
- Microsoft Word
- Help Desk Support
- Powerpoint
- Time Management
- Social Networking
- Social Media
- Mobile Devices
- Training
- Microsoft Office
- Research
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