Cosmin Neag

General Manager @Momona Bakery & Coffee Shop

Kahului, HI, US

ResponsibilitiesDirected all Food & Beverage operations for a high-volume bakery and coffee shop, serving an average of 380 customers daily.Recruited, hired, and onboarded staff, ensuring compliance with policies and labor regulations.Managed partnerships, negotiated inventory agreements, and sourced competitive products through market research.Conducted cost–profit analyses to maintain profitability and competitiveness, supporting owners in meeting revenue goals and controlling expenses.Oversaw purchasing, inventory control, and receiving to maintain optimal stock levels based on business forecasts.Coordinated maintenance and special projects to ensure timely completion, customer satisfaction, and consistent cash flow.Guided marketing initiatives, collaborating with the marketing team to achieve brand and content objectives.Ensured adherence to safety and Food & Beverage standards through training, supervision, and hands-on leadership.Implemented and mastered CRM systems (Toast, Clover, Lightspeed) to improve efficiency and service quality.• AchievementsDeveloped strategies that reduced the overall costs and increased profit margins.Boosted daily average revenue by 35% through improved customer retention, service quality, and targeted marketing.Led the team to win Maui’s Aipono Award – “Best Bakery”, with features in The Wall Street Journal and Bake From Scratch.

Colegiul National "Radu Negru", Fagaras

Matematică și informatică

The Manchester Metropolitan University

Bachelor of Arts - BA, International Hotel Business Management

The Manchester Metropolitan University

Master of Science - MS, International Tourism & Hospitality Business Management

American Hotel Academy Romania

Bachelor of Arts - BA, International Hotel Business Management