Cosmin-Adrian Iurea
1st Line Support Engineer @CDW
Ashford, GB
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
1st Line Support Engineer @CDW
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Act as the first point of contact for IT issues via phone, email, or ticketing system.Log, triage, and escalate incidents when required.Provide basic troubleshooting for hardware, software, and network issues.Assist with password resets, account unlocks, and access requests.Install and configure standard software and equipment.Maintain accurate records of issues and resolutions.Deliver excellent customer service and keep users updated.
ABOUT COSMIN-ADRIAN IUREA
I’m an IT Support Engineer working within an MSP environment, providing 2nd line support…
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