Cory Walter
Trusted Advisor in Customer Experience & Digital Solutions | Turning Challenges Into Growth
- Role
- Head of Customer Service at Continental
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Cory Walter
Cory Walter is a dynamic business leader with over a decade of experience driving customer experience, product innovation, and digital transformation across global markets. Currently serving as Head of Customer Service at Continental, Cory leads a diverse team of 65 professionals spanning the Americas and the Philippines. He is recognized for building high-performing teams, leveraging digital tools, and fostering a culture centered on delivering the ultimate customer experience.Prior to his current role, Cory served as Product Manager for Continental’s Power Transmission Group, where he spearheaded major strategic initiatives, including a multimillion-dollar plant investment, a global rebrand rollout, and the development of market-leading digital solutions such as the Make Power Smart app and PTSolutions website. His leadership in portfolio management and distributor partnerships fueled sustained growth, including a 40% year-over-year sales increase with Grainger.Cory’s career began in sales and e-marketing, where he honed his expertise in B2B e-commerce, product data management, and territory sales strategy. He has consistently bridged the gap between customer needs, business objectives, and technological innovation, making him a trusted advisor to cross-functional teams and executive leadership alike.With dual Bachelor’s degrees in Finance and Management Information Systems from Ohio University, Cory brings a rare blend of financial acumen, technical expertise, and customer-centric leadership. His colleagues describe him as a motivated, tech-savvy, and collaborative leader who thrives on solving complex challenges and turning vision into measurable results.Outside of his professional pursuits, Cory is passionate about continuous learning, mentoring others, and exploring opportunities to transform organizations through innovation and teamwork.
Experience
Head of Customer Service
Jun 2023 — Present · Fairlawn, OH, US
Education
Ohio University
BS, Finance and MIS
2007 — 2011
Skills
- Business Objects
- Business Analysis
- Sql
- Oracle
- Visio
- Business Intelligence
- Microsoft Office
- Pl/Sql
- Datastage
- Microsoft Sql Server
- Obiee
- Sharepoint
- Etl
- Quality Assurance
- Leadership
- Salesforce.com
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