Cory Tutahi
Senior Product Manager @Waitrose & Partners
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WORK HISTORY
Senior Product Manager @Waitrose & Partners
GB
I currently lead part of the Digital Fulfillment Portfolio at Waitrose, overseeing the strategic direction for Slot Reservations, Route Planning, and third-party fulfillment partnerships. My role focuses on scaling high-impact delivery services while mentoring product talent and navigating complex executive stakeholder environments. Strategic Portfolio Leadership & Impact:Portfolio Strategy & Execution: Orchestrated a multi-team product ecosystem to deliver the \"Routing Transformation Mission,\" migrating from legacy systems ahead of schedule with zero operational downtime.Commercial & Vendor Strategy: Drove the end-to-end Request for Proposal for a new Route Delivery service alongside procurement. Secured funding and negotiated a multi-year, multi-million-pound contract to transform fulfillment capabilities.Organisational Scaling: Manage multiple Scrum teams with diverse missions and resourcing profiles, ensuring alignment between technical roadmaps and overarching business P&L goals.High-Stakes Stakeholder Management: Act as a trusted advisor to Director-level leadership, managing portfolio-level risks and communicating strategic Now, Next, Later planning for the fulfillment services.Peak Performance Resilience: Supported the digital activity for the most successful Christmas Peak on record, ensuring the platform scaled to handle record-breaking order volumes through robust technical planning. Financial & Operational Efficiency: Supported in decommissioning / re-platforming legacy services to support cost efficiencies and enablement of new offerings.🤝 People Leadership & Community:Mentorship & Coaching: Mentored Product Managers across the John Lewis Partnership, focusing on elevating their technical discovery skills and strategy.Product Community Lead: Served as a lead in the internal Product Community, setting the standard for product competencies and operational excellence across the digital organisation.
EDUCATION
Harvard Business School Online
Credential of Readiness (CORe)
The University of Waikato
Graduate Certificate, Strategic Management
The University of Waikato
Bachelor of Management Studies, Marketing and Public Relations
SKILLS
ABOUT CORY TUTAHI
I am a Senior Product Manager who thrives at the intersection of complex organisations, technical transformation, and commercial strategy. My focus is on delivering high-stakes digital missions that drive millions in efficiencies while protecting the customer experience.Currently, at Waitrose, I oversee the Routing Services, Slots Reservation Services, and third-party provider relationship product portfolios. I specialise in bridging the gap between Customer, Technical and Business leadership-translating P&L goals into resilient roadmaps whilst heroing the customer.Core Competencies & Recent Impact Strategic TransformationWaitrose (2025): Spearheaded the Routing Transformation Mission (Ortec to Satalia), delivered ahead of schedule with zero incidents. This program is now the internal \"gold standard\" for technical change.Woolworths NZ: Led a 20-person cross-functional squad for a loyalty transformation project projected to generate $500 million in business value.Digital Strategy: Proven track record in managing product roadmaps and delivering incremental value across airline and retail sectors. Operational Excellence & Commercial GrowthWaitrose (2025): Supported in the smoothest Christmas Peak, while enabling record-breaking order sales volumes through capacity enablement, stability, and marketing campaign experiences.Cartology: Drove incremental revenue via a self-service sponsored products platform (CitrusAd) and provided commerce guidance to supplier networks.Air New Zealand: Optimised global digital performance through rigorous A/B testing and customer journey mapping. Fiscal LeadershipBusiness Acumen: Credentialed by Harvard Business School Online in Financial Accounting, Business Analytics, and Economics. As well as a Bachelor of Management Degree from the University of Waikato Management School.Cost Efficiency: Expert in decommissioning / re-platforming legacy services, and securing multi-million-pound strategic contracts.🤝 Team & CultureI build resilient teams by adapting ways of working based on the products we support and prioritising mentorship.I\'ve served as a lead in the Product Community, dedicated to expanding the competencies of Product Managers across the business.I am passionate about empowering shoppers with flexible control over order fulfillment and driving personalised logistics that optimise both cost and sustainability.
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