Cory Douglas-Young

About Cory Douglas-Young

Billing Operations Leader at BRG—leading complex billing cycles and supervising 20+ billers/team leads across US and international coverage.I’m a billing operations leader with deep experience across legal and consulting billing environments. At BRG, I lead day-to-day billing execution and directly supervise 15 Billers, 4 Team Leads, and 1 international Biller, supporting SD‑IA and IA work across high-volume and high-complexity matters.I’m known for keeping billing cycles moving—especially month-end and proforma cycles—by removing operational blockers, resolving exceptions, and stepping in when needed to ensure accurate, timely invoice delivery. I maintain strong quality and compliance standards through daily review of invoices, project notes, and biller/new-hire communications, and I verify that invoice emails and supporting documentation are filed correctly in MacroView so work remains audit-ready.I develop team capability through hands-on onboarding and ongoing training (US and international) and by maintaining practical documentation (SOPs, OneNote resources, trackers) that improves consistency and reduces repeat issues. I partner with Intake, Revenue Accounting, Financial Systems, and IT on process alignment, reporting, and testing initiatives, and I support hiring through resume review, assessments, interviews, and structured feedback.Tools: Workday, Billing App, Intapp, Excel (advanced reporting), Teams, SharePoint, OneNote, MacroView.

Experience

1. Billing Supervisor

   BRG

   Jan 2024 — Present · Houston, TX, US

   I lead day-to-day billing operations and directly supervise 15 Billers, 4 Team Leads, and 1 international Biller. I oversee SD-IA and IA billing work, including month-end and proforma cycles, installments, multi-payor invoicing, and exception handling, stepping in as needed to keep work moving and issues resolved.I serve as an escalation point for complex billing questions and operational blockers, and I maintain quality and compliance through daily reviews of invoices, project notes, and biller/new-hire customer communications. I also verify that customer invoice emails and supporting documentation are filed correctly in MacroView so work remains audit-ready.I drive team capability through hands-on onboarding and ongoing training for US and international billers and by maintaining shared documentation (OneNote/trackers/SOPs) to improve consistency and reduce repeat issues. I partner with Intake, Revenue Accounting, Financial Systems, and IT on process alignment, reporting, and testing initiatives, and I support hiring through resume review, assessments, interviews, and structured feedback.Tools: Workday, Billing App, Intapp, Excel (advanced reporting), Teams, SharePoint, OneNote, MacroView.

Education

• Sullivan University

  Associate’s Degree, Financial Accounting

  2014 — 2016

• Devry University

  Business Administration and Management, General

  2001 — 2002