Cory Ebert
Senior Program Manager | $3M+ Operational Savings | Enterprise Technology & Cross-Functional Leadership | 600+ Team Operations
- Role
- Information Technology Program Manager at Corporate Imaging Concepts (CIC)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Cory Ebert
I build operating systems for complex technical work: roadmaps, governance, launch…
Experience
Information Technology Program Manager
Corporate Imaging Concepts (CIC)
Nov 2024 — Present · Stanwood, WA, US
Lead enterprise technology initiatives for CIC\'s largest client account, driving cross-functional delivery across reporting, compliance, and infrastructure. Spearhead data rationalization, invoice automation, and business analytics enablement with measurable impact on operational accuracy, financial transparency, and stakeholder satisfaction.Key Achievements:• Delivered \"CIC Profit Pulse\" Power BI Solution: Built comprehensive SKU-level margin analysis by integrating SAP and sales data, uncovering 0% to 77% margin discrepancies and enabling targeted sales process improvements with verifiable data for the first time• Streamlined Enterprise Procurement: Coordinated full Coupa onboarding across all CIC clients, achieving production readiness while resolving long-standing sync issues and implementing automated invoicing workflows• Enhanced eCommerce Analytics: Deployed Google Analytics across CIC\'s partner portfolio with custom Looker Studio dashboards and store-level filtering, supporting conversion rate benchmarking and cart abandonment tracking for improved visibility• Optimized Client Operations: Direct weekly delivery management for CIC\'s largest account, resolving tax/sales reporting discrepancies, maintaining privacy scan compliance, and managing Azure service escalations while ensuring 100% on-time delivery of audit requirements
Education
Western Governors University
Bachelor's degree, Bachelor of Science Business Administration, Management
Western Governors University
Master's degree, Business Administration
Skills
- Windows 7
- Powershell
- Office 365
- Customer Support
- Networking
- Security
- Enterprise Software
- Microsoft Office
- Sales
- Management
- Team Building
- Team Leadership
- .net
- Windows Phone
- Technical Education
- Retail
- Leadership
- Active Directory
- Windows Server
- Hardware
- Help Desk Support
- Customer Service
- Vendor Management
- Microsoft Certified Professional
- System Deployment
- Crm
- Troubleshooting
- Solutions Analysis
- Project Management
- Windows
- Microsoft Exchange
- Training
- Customer Satisfaction
- Sharepoint
- Strategic Planning
- Help Desk
- Diagnostics
- Software Installation
- System Administration
- Time Management
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