Cory McMahon
Leader/Presenter/Strategic Communications/Program and Change Management
- Role
- Vice President, Interpreting Services at GLOBO
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Cory McMahon
Dynamic leader with over 14 years of leadership experience including management of global…
Experience
Vice President, Interpreting Services
Jan 2025 — Present
Operational Leadership• Lead global, cross-functional teams across recruitment, quality assurance, training, and staffing to support company-wide revenue generation and service delivery.• Drive process optimization initiatives that enhance scalability, reduce inefficiencies, and support high-growth operations across multiple geographies.AI-Enabled Innovation• Collaborate with product leadership to define quality standards and data strategies for proprietary AI tools, including first-to-market solutions focused on visual professionalism.• Oversee data refinement for AI development, ensuring alignment with brand standards and performance metrics.Performance & Quality Management• Conduct enterprise-wide quality reviews and operational reporting to inform executive decision-making and continuous improvement.• Champion global training and development programs to strengthen team capabilities and service consistency.Financial Stewardship• Maintain accountability for key financial metrics including cost efficiency and margin performance across global operations.Executive Escalation & Resource Strategy• Serve as the primary escalation point under the SVP of Operations, resolving resource and performance issues across international teams.• Lead strategic workforce planning and global resourcing to meet evolving business needs.Brand & Contractor Engagement• Represent the brand to a large, distributed contractor workforce across regions, promoting alignment and engagement.Strategic Growth & RFP Support• Support RFP and business development efforts by aligning global operational capabilities with client requirements and strategic goals.Cross-Functional Collaboration• Partner with senior leaders across product, finance, and operations to execute on company objectives and long-term strategy.
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