Cory Hargrove

About Cory Hargrove

Motivated IT and cybersecurity professional and U.S. Air Force veteran with a strong foundation in system support, operational analysis, and team leadership. I hold a CompTIA Security+ certification and Blue Team Level 1 (BTL1), and I’ve completed intensive, hands-on training through Springboard’s Cybersecurity Career Track, where I gained real-world experience in threat analysis, incident response, system hardening, and technical troubleshooting.My career began in the U.S. Air Force, where I developed a disciplined, analytical mindset and a commitment to operational excellence. At UPS, I strengthened my skills in logistics, process optimization, and data accuracy. Currently at Delta Airlines, I maintain high safety and compliance standards while supporting efficient ground operations.I bring a unique combination of technical aptitude, reliability, and mission-focused work ethic. I’m passionate about solving complex IT problems, supporting users, and contributing to secure, efficient operations in both IT Help Desk and cybersecurity environments.

Experience

1. IT Technician

   MikeWorldWide

   Nov 2025 — Present · New York, NY, US

   I provide end-to-end technical support and system administration to keep MikeWorldWide’s technology environment secure, reliable, and efficient. I handle daily IT operations while managing user accounts, devices, and core systems across the organization.Responsibilities:• Troubleshoot hardware, software, and network issues for Windows and macOS users• Provide Tier 1–2 support through the ticketing system and in-person assistance• Handle full onboarding/offboarding, including laptop setup, application provisioning, and MFA configuration• Perform system administration duties, including user and group management in Microsoft 365/Azure AD, access control, permissions updates, device enrollment, and policy enforcement• Support system updates, patching, device management, and monitoring for security and performance• Manage basic server and network checks and escalate issues as needed• Maintain conference room technology, A/V systems, and remote collaboration tools• Document solutions and contribute to IT knowledgebase improvements• Educate users on cybersecurity best practices and support secure configurationsSkills:System administration • Microsoft 365 • Azure AD • Intune • Troubleshooting • User provisioning • Networking basics • Windows/macOS support • Security awareness • Ticketing systems • Customer service

Education

• Springboard

  Springboard Cyber Security Career Track Certificate, Cybersecurity