Cory Corban

About Cory Corban

Customer Success Leader with 5+ years managing complex enterprise SaaS customers across $6M–$11M+ ARR portfolios.Proven track record of converting pilots into multi-year enterprise agreements and driving measurable ROI through strategic partnerships. Working at the intersection of Customer Success and Product, leading enterprise deployments and aligning technical solutions to business outcomes.

Experience

1. Product Customer Success Manager

   NiCE

   Sep 2023 — Present

   Led enterprise product deployment for strategic client, resulting in Market Trial conversion to$11M+ multi-year agreement and established long-term expansion roadmapDirected end-to-end product lifecycle execution across scoping, requirements gathering, technicalarchitecture design, internal testing, client end-to-end testing, deployment, and early-lifeperformance optimizationEstablished structured success plan to drive sustained growth and alignment on strategicpriorities, resulting in exceeding client KPI and ROI targetsDelivered product enhancements with minimal defects, and facilitated product change requestsbetween the client and the engineering teamResolved critical API and data integration failures through direct partnership with client ITImplemented automated alerting resulting in reduced escalations through proactive monitoring ofAPI performanceDelivered executive QBRs, on-site workshops, and roadmap planning sessions with operationaland C-suite stakeholdersPartnered with internal Sales, AI, and Professional Services teams to accelerate deliverytimelines and mitigate potential risksCoordinated enablement activities such as user training and pre-launch workshops prior to newproduct releases resulting in 98% utilization

Education

• Grand Valley State University

  Statistics

  2006 — 2010

Skills

• Accounts Receivable
• Resident Retention
• Fair Housing
• Microsoft Office
• Sales
• Delinquency Management
• Yardi Property Management
• Team Building
• Management
• Yardi Voyager
• Budget Monitoring
• Lihtc
• Yardi Property Management Software
• Leases
• Onesite
• Apartments
• Rental Management
• Lease Administration
• Property Management
• Leasing
• Rentals
• Resident Relations
• Customer Service
• Tenant
• Yardi
• Rent Collection
• Marketing
• Rent Roll
• Real Estate
• Real Estate Development
• Microsoft Excel
• Operating Budgets
• Team Effectiveness
• Budgets
• Lease Negotiations
• Student Housing