Cory Cissell
- Role
- Vice President of Customer Experience at Cap America
- Location
- Cape Girardeau, MO, US
- LinkedIn followers
- 500 followers
About Cory Cissell
As the Vice President of Customer Experience at Cap America, my mission is to elevate the…
Experience
Vice President of Customer Experience
Jul 2022 — Present
As VP of Customer Experience, I strive to establish service levels and requirements for three key departments: customer service, marketing, and art. I develop and implement methods to record, assess, and analyze customer feedback. I am also responsible for the development and implementation of training and quality assurance programs for new hires and experienced employees, and I oversee the weekly, monthly, and yearly goals of 90+ team members.
Education
Central Methodist University
Bachelor of Business Administration (BBA), Marketing/Marketing Management, Sports Management, Economics, Management Information Systems
2004 — 2005
PPAI
Master Advertising Specialist (MAS)
Southeast Missouri State University
Business Administration, Marketing, Accounting, Sports Management, Economics
2006 — 2009
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