Cortney Engleman

About Cortney Engleman

I am a resourceful, driven, and focused professional with a seasoned customer success background, a history of delivering sustained customer value, and a talent for aligning teams around common goals. I have experience providing highly differentiated, white glove customer experiences for multiple high-profile organizations; ensuring value realization of clients’ business partnerships with my organization; routinely creating and capitalizing on business development opportunities; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in her team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an effective listener who absorbs information like a sponge and doesn’t rush client interactions to close a deal. Rather than treat clients as a means to an end, I handle each one with patience and understanding. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each customer interaction more relevant, meaningful, and solutions oriented.

Experience

1. Customer Success Manager

   Vimocity

   Jul 2025 — Present

Education

• Central Washington University

  Dietetic Internship

• Des Moines University-Osteopathic Medical Center

  Master's degree

• Seattle Pacific University

  Bachelor of Science (B.S.)