Claudia Corriere

About Claudia Corriere

I am a second-year dual degree MBA and MHA student at Georgia State University\'s J. Mack Robinson College of Business. I work for Robinson as a Graduate Assistant helping supervise and administer the comprehensive exit exam required of all undergraduate students. Currently I\'m looking for opportunities in the fields of practice management/operations, healthcare quality, data analytics, and process improvement.I chose the MBA/MHA program at Robinson because it combines a transition to a sustainable career with my desire to be in a people-oriented role that improves the lives of those I serve. Having previously worked in education, I experienced how fulfilling it can be to make differences every day in the lives of those I come into contact with, and I want to continue to pursue that level of fulfillment in this next chapter.

Experience

1. Lead Business Systems Analyst Iii - Edi (Electronic Data Interchange)

   The Standard

   Apr 2024 — Present · US

   I help lead a team of 10 analysts as they implement EDI file feeds and support EDI file feeds in production. Instructional Design and Delivery-Create and refine process documentation for existing processes-Design and deliver a custom training module for new EDI analysts -Serve as educational resource for the sales team, Account Management, Implementation, Enrollment and Billing, and Medical Underwriting teamsMetrics/Data Reporting-Collaborated on design and deployment of first-ever team metrics and capacity models via huddle board to track department utilization, turnaround times, email volume, and outstanding reviews/inquiries-Collaborated on design and implementation of standardized audits for team members, auditing for accuracy and quality -Evaluate analysts and provide feedback for the purposes of developing their areas of opportunity as well as continuing to draw on their strengthsPresentation/Public Speaking-Routinely lead educational sessions across teams, including for managers and directors, preparing educational materials as well as giving presentations and answering questions-Serve as primary resource for analysts with escalations, attending calls to smooth any abrasion with benefit administrators, group representatives, and brokers (Lockton, Marsh McClennan, HUB, as well as small or independent brokers)Life Insurance - Employee Benefits-Functional understanding of plan design, policy administration, underwriting, and regulatory compliance-Experience with FML/ADA products as well as LeaveSource and Qcera

Education

• Georgia State University - J. Mack Robinson College of Business

  Master's degree

  2021 — 2023

• Georgia State University

  Bachelor's degree

  2006 — 2010