Corrie MacNab
Head of Operations - Customer Engagement Centres @Tesco
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WORK HISTORY
Head of Operations - Customer Engagement Centres @Tesco
GB
EDUCATION
University of Glasgow
BSc (Hons) Biomedical Science
SKILLS
ABOUT CORRIE MACNAB
A business leader with vast experience of operational delivery and service transformation. Currently Head of Operations for Tesco’s UK Customer Engagement Centre, providing leadership for c.1400 frontline colleagues in addition to leading operational support functions, including Learning & Development, Performance Insight and Knowledge & Communications.Putting colleagues at the heart of everything we do, I drive an effortless customer experience from a team of highly engaged colleagues who are passionate about resolving customer issues. I am logical and analytical and have a long track record of driving insight to action to make things better for colleagues and customers. Thriving under challenging circumstances, I have excellent communication skills and the ability to quickly build strong and lasting relationships across a wide network of stakeholders.
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