Cᴏʀɴᴇʟʟ Tʀɪʙʙᴇᴛ
Customer Success Manager | Expert in Cybersecurity Projects, Project Management, and Client Satisfaction | PMP | ⒶⓊⓉⒽⓄⓇ
- Role
- Principal Customer Success Manager at Egnyte
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Cᴏʀɴᴇʟʟ Tʀɪʙʙᴇᴛ
As a goal-oriented and accomplished professional, I bring a wealth of experience in leading complex technology implementations and driving impactful cybersecurity projects. My career has been marked by my ability to develop detailed project plans, foster collaboration among cross-functional teams, and maintain clear and effective communication with clients.I have a proven track record of revitalizing critical projects and exceeding performance targets, which has earned me internal awards for exceptional project management and client satisfaction. My focus on optimizing project performance has consistently led to successful enterprise-level implementations, particularly in the realms of cybersecurity and data protection.I am adept at managing every stage of the project lifecycle, from strategic planning and execution to budget adherence and timeline management. My approach includes driving process improvements, mitigating risks, and engaging stakeholders to ensure impactful results and strengthen client relationships.With a background in resource allocation and change management, I excel at aligning customer expectations with contractual agreements, ensuring that both business and technical aspects of projects are seamlessly integrated. My expertise extends to global team building and coordination, creative problem solving, and enhancing customer experiences through effective client relationship development.In every project, my commitment to excellence shines through in my ability to balance technical implementations with strategic objectives, ultimately delivering solutions that exceed expectations and drive success.
Experience
Principal Customer Success Manager
Oct 2024 — Present · Myrtle Beach, SC, US
Working with Egnyte’s largest and most strategic customers to maximize retention. Primary activities include: Identifying and coordinating involvement between senior leaders at both the customer and Egnyte Preparing and delivering impactful Business Reviews Communicating value and where additional value could be realize more value Demonstrating the latest Egnyte functionality and enhancements Coordinating internally to ensure accounts are receiving the highest level of service Identifying, recommending, and assisting with new use cases Own a retention target for your assigned book of business
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration, Information Systems Management
Southern Illinois University, Carbondale
Bachelor of Science, Electronics Technology
Skills
- Security
- Enterprise Software
- Disaster Recovery
- Virtualization
- Data Center
- Storage Area Network (San)
- High Availability
- Storage
- Pre-Sales
- Software as a Service (Saas)
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