Cornel Heydenrych
Country Head Customer Success and Migration & Modernization @Amazon Web Services (AWS)
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WORK HISTORY
Country Head Customer Success and Migration & Modernization @Amazon Web Services (AWS)
Toronto, ON, CA
Lead the Customer Solutions Management organization for AWS Canada\'s entire commercial customer base, across all enterprise, ISV, SMB, and partner-led customer segments. Accountable for customer success strategy, AI adoption acceleration, migration revenue delivery, executive engagement programs, and team capability development.AI Strategy & Hands-On Development • Own and execute Canada\'s GenAI customer adoption strategy, from high-value use case identification through business value quantification to scalable execution mechanisms Scalable Frameworks Across Autonomous Organizations • Redesigned and scaled Amazon\'s Working Backwards Innovation Mechanism across Canada • Developed Migration Health Mechanism adopted cross-functionally, improving key milestone attainment from 22% to 66% within one month, contributing to 118.9% Realized Migration Revenue attainment • Designed CSM onboarding mechanism reducing new associate time-to-impact by 30%Executive Engagement & Portfolio Advisory • Maintain C-level relationships with CIOs, CTOs, CEOs, and SVPs across Financial Services, Agriculture, Media, Technology, and Retail verticals • Led executive workshops including \"Think Big with GenAI\" for C-suite audiences and Innovation Art of the Possible for CEO/COO engagements • Keynote speaker on GenAI strategy, workforce transformation, and data strategyCross-Functional Leadership & Results • Drive outcomes across Sales, Partner, ProServe, Solutions Architecture, TAM, and Specialist organizations, all through influence without authority • Delivered +110% attainment across CSM goals • Defined and executed comprehensive team transformation including role restructuring, L7 elevation strategy, and succession planning
EDUCATION
University of South Africa
Diploma, Analytics
Ryerson University
Telecommunications Management
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Higher Diploma, Mechanical Engineering
ISIM University
Diploma, Project Management Fundamentals
Udemy Alumni
Digital Strategy Formulation
Athabasca University
Master of Business Administration (M.B.A.), Innovation, Strategy and Operational Excellence
University of Toronto - St George Campus
Computer Science
Athabasca University
Post Baccalaureate Diploma for Management, Business Administration and Management, General
SKILLS
ABOUT CORNEL HEYDENRYCH
I build and scale organizations that turn technology strategy into measurable business outcomes across AI adoption, cloud migration, and enterprise digital transformation.As Country Leader for AWS Canada\'s Customer Solutions Management organization, I lead the full commercial portfolio strategy across the segment. My mandate spans customer success, AI/GenAI adoption acceleration, migration revenue delivery, executive engagement programs, and team capability development across all enterprise, SMB, and partner-led segments.What differentiates my approach:I don\'t just advise on AI, I build with it. I maintain hands-on technical fluency through active development, ensuring my strategic guidance is grounded in current, practical experience. This mechanical empathy allows me to bridge the gap between boardroom strategy and engineering reality.My career has been defined by building functions from zero to scale and driving outcomes across organizations where I have influence but not authority:→ 70% efficiency improvement through GenAI application across operations → 118.9% Realized Migration Revenue attainment through cross-functional frameworks → 40% improvement in partner revenue realization through operational mechanisms → 12X improvement in delivery throughput through operational effectiveness analysis → Delivered measurable savings exceeding first-year targets through digital transformation leadershipBefore AWS, I led digital transformation at Cogeco Connexion, managed cloud product delivery at ADP Canada, and founded an e-commerce business. Each role reinforced the same pattern: building from zero, driving adoption across resistant organizations, and delivering measurable outcomes. I started my career as a Mechanical Engineer in South Africa, a foundation that gave me systems thinking, analytical rigor, and a bias for building things that work.I have an MBA with specialization in Innovation and Organizational Effectiveness. AWS Certifications. AI Maturity Practitioner Champion. Active AI builder.I speak and write about GenAI strategy, workforce transformation, innovation at scale, and leadership in technology.I welcome conversations about AI-driven business transformation, building high-performing teams, and scaling technology impact across complex organizations.
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