Corinne T.

Guest Services Director @Hogsalt

Chicago, IL, US

Oversee all company reservation management and host operations•Thoughtfully resolve negative guest experiences, including responding to all online reviews, guest emails, phone calls and voicemail messages •Structure reservations in each store and oversee booking strategies and efficiencies •Review cover trends and make changes to the books as needed•Oversee and monitor restaurant-seating layouts•Hire, train and manage a team of Guest Services employees at our Call Center•Create comprehensive training materials•Train all new hosts and administer practical exams•Lead ongoing departmental training and provide mentorship to all hosts and call center employees•Cultivate a culture of knowledgable and empowered staff who are experts in genuine hospitality •Assist at all host stands within the organization as needed•Recognize, celebrate, and retain all regular diners •Work with General Managers to uphold standards across all host stands and the Call Center