Corinne Paul

About Corinne Paul

Comcast Business Sales Support Supervisor with a demonstrated history of working in the media production industry. Skilled in Operations Management, Analytics, Sales, Network Marketing, and Team Building. I hold a BA in Business Management with a Minor focused on Human Resources Management/Personnel Administration, General from Ashford University.

Experience

1. Comcast Business Sales Support Supervisor

   Comcast Business

   Aug 2025 — Present · Pittsburgh, PA, US

   Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, and providing direct training resources.• Adjusts Workforce planning and workload prioritization as needed to meet key performance metrics.• Identifies and implements best practices ensuring continuous process efficiency improvement. • Performs departmental needs analysis and produces strategic, cost-effective solutions.• Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff. • Facilitates regular team meetings to ensure all staff are up to date to ensure quality customer experience.• SME in ERATE, CoPA, SMB, Mid-market and CB systems. Utilizes both residential and commercial knowledge to help foster collaborative relationships as they relate Comcast\'s initiatives.• Heavily submerged in a cross-collaborative environment coordinating efforts across multiple divisions/regions in Sales, Care, Service Delivery, Construction, Finance, Business Development, Technical Operations, etc. to solve various order issues arising from process challenges.• Operating in the Sales Analyst space as problem-solver for system and process challenges directly impacting Sales Account Managers. This includes but not limited to Orion converted Salesforce legacy orders.• As a lead for the Keystone Women\'s Network, I have assisted in facilitating live panels such as \"Bias amongst Women in the workplace\" and virtual discussions on domestic violence. I have also been active in participating and collaborating with other ERG\'s as well including but not limited to BEN, YPN, APA, VETNET, OUT, and Unidos. Projects include the Foster 412 Project Up initiative and YPN\'s Golf Fundraiser. 2025 Initiatives include NED APA Dragon Boat Racing for Breast Cancer research and partnership with DeVry for Pro Dev Initiatives.

Education

• Ashford University

  Minor , Human Resources Management/Personnel Administration, General

  2016 — 2017

• Ashford University

  Associate's Degree, Business Administration and Management, General

  2012 — 2015

• Ashford University

  Bachelor's Degree, Bachelor of Arts in Business Leadership

  2015 — 2017

Skills

• Call Centers
• Call Center Administration
• Ip Networking
• Human Resources
• Customer Service
• Wellness
• Sql
• Event Planning
• Team Leadership
• Network Marketing
• Process Improvement
• Operations Management
• Strategic Planning
• Customer Experience
• Telecommunications
• Analysis
• Microsoft Office
• Sales
• Contact Centers
• Management
• Team Building
• Leadership
• Access
• Direct Sales
• Forecasting
• Training
• Customer Satisfaction