Corinne Lane

About Corinne Lane

Customer Success leader with 10+ years of experience helping enterprise brands drive measurable outcomes from SaaS and digital experience platforms. I specialize in strategic account leadership, executive stakeholder engagement, and guiding organizations through digital engagement transformation.Currently managing a $12M enterprise portfolio across retail, QSR, and CPG organizations, delivering 98% renewal rates and consistent expansion through value realization, adoption strategy, and executive alignment.Passionate about helping organizations unlock the full potential of digital customer experiences through strong partnerships and data-driven success planning.Email: C••••••••@gmail.comPhone:

Experience

1. Senior Strategic Account Manager

   Airship

   Aug 2022 — Present

   Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth. Since 2009, Airship has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all now the norm in elevating experiences everywhere. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion.

Education

• Lake Erie college

  Bachelor of Applied Science (B.A.Sc.), Double major: equine teacher/trainer and facilities management; minor: biology

  2008 — 2012

Skills

• Salesforce.com
• Horses
• Customer Service
• Equestrian
• Fitness
• Leadership Development
• Training
• Product Marketing
• Sales Presentations
• Social Networking
• Social Media
• Event Planning
• Leadership
• Healthcare
• Powerpoint
• Public Speaking
• Marketing
• Marketing Communications
• Process Improvement
• Coaching
• Management
• Microsoft Office
• Sales
• Organizational Development
• Sales Process
• Teaching