Corinne Flanagan

Senior Manager, Training, Quality and Operations @Smartsheet

St. Petersburg, FL, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2018 — Present

Senior Manager, Training, Quality and Operations @Smartsheet

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Bellevue, WA, US

EDUCATION

N/A

University of South Florida

Bachelor of Science - BS, Business Administration

2013 — 2015

Webster University

Master of Business Administration (MBA), MBA

SKILLS

IntegrationBudgetsFinanceMicrosoft OfficeCreditCustomer RetentionBankingCustomer ServiceRisk ManagementChange ManagementBusiness Process ImprovementSoftware DocumentationManagementTeam BuildingProject ManagementStrategic PlanningCall CenterCredit CardsAnalysisFinancial RiskAnalyticsForecastingFinancial ServicesCrmBusiness AnalysisProgram ManagementRequirements GatheringInsuranceBusiness ProcessCustomer SatisfactionTrainingSix SigmaExecutive ManagementBusiness PlanningCall CentersLeadershipCross-Functional Team LeadershipStrategyProcess ImprovementDisaster Recovery

ABOUT CORINNE FLANAGAN

I transform Quality into a strategic engine for AI-driven Customer Experience.I led the shift from reactive QA to enterprise-wide Quality Intelligence by unlocking full coverage across 300K+ annual engagements and replacing manual scoring with scalable insight.The result: real-time visibility into CX performance, stronger product alignment, and measurable operational impact across People, Process, and Product.I design the operating models that make AI actionable at scale.

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