Corinne Allen

Contact Centre, Senior Resource Management @Express Scripts Canada

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2016 — Present

Contact Centre, Senior Resource Management @Express Scripts Canada

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EDUCATION

1981 — 1983

Centennial College of Applied Arts & Technology

Diploma, Business Administration/Legal Assistant

SKILLS

Analytical SkillsCapacity PlanningProject PlanningTelecommunicationsAnalysisSpecial CollectionsPerformance ManagementCall CentersCollection DevelopmentProcess ImprovementStrategyChange ManagementCustomer RetentionMicrosoftCross-Functional Team LeadershipCustomer ServiceBusiness Process ImprovementVendor ManagementBusiness AnalysisManagementTeam BuildingBusiness Process DevelopmentProgram ManagementMicrosoft OutlookIncentivesLeadershipWorkforce PlanningScheduling ManagementCommunicationStrategic PlanningCustomer ExperienceWirelessCustomer Relationship Management (Crm)Microsoft OfficeSalesProject ManagementMicrosoft WordTeam LeadershipWorkforce PerformanceWorkforce Development

ABOUT CORINNE ALLEN

I am an energetic leader with extensive experience in Contact Centres and Operations. I have been very successful in developing employees and building high performing teams, and was consistently identified as a Best in Class Leader. Through my management experience, I have gained extensive experience in business and people management, and am passionate to help companies create the very best customer experience. I am a top performer and on many occasions was a key player in helping the business exceed KPIs. I am a respected leader who works with her team to not only get the results needed but exceed them. I am a champion of building a culture where employees feel valued and appreciated.

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