Corine Pugh

National Sales Account Coordinator @The Coca-Cola Company

Atlanta, GA, US

Reported to Sales Support Manager and Senior Vice President of Customer Experience. Hired to manage end to end implementation of customer concepts by ordering, scheduling, and installing Coca-Cola units based on clients’ preferences and their contractual agreement. Implement product roadmap based on leadership’s vision. Serve as Sales Cycle Manager for 20 - 40 weekly transactions for Food Service On-Premise (FSOP) customers inside the Concession space (Large events - Football Stadiums). Successful implementation of large-scale, multi-million dollar projects within allotted time. Serve as SME (Subject Matter Expert) working cross functionally with the Coca-Cola service network to execute monthly installs working closely with and supporting several national sales executives and their individual portfolios. Manage 50 - 60 installations, parts buy-backs, exchanges, removals of equipment or Coca-Cola assets, and freight tracking via Salesforce Customer Relationship Management Tool (CRM) and JD Edwards inventory management tool. Research and troubleshoot 58 use cases on behalf of business partners, FOCUS Leadership Team, Coca-Cola Associates to ensure expedition of services and installation of orders utilizing information systems (e.g. North America Operating Unit (NAOU) systems, external database (CRM Tool (Salesforce Lightning)), Oracle database/Java/My SQL/No SQL. Net Results: Established optimization processes, common goals, and objectives that target requirements to improve installations for our customers. Increased sales by 13% for each quarter.