Corina Payne
Customer Learning & Enablement | Scaled GTM Programs Across Lifecycle | Driving Adoption Through Education, Community, and Product Intelligence | SaaS Growth Strategy
- Role
- Sr Director, Customer Education and Community at BigPanda
- Location
- Pinehurst, NC, US
- LinkedIn followers
- 500 followers
About Corina Payne
Customer lifecycle strategist with a track record of building net-new, scalable programs that align product education, community, and adoption with company growth.At BigPanda, I lead cross-functional efforts that unify technical content, training, and engagement into measurable systems of impact. My focus: building a data-informed customer learning engine that feeds into health scoring, product feedback loops, and expansion strategy.I thrive in fast-moving SaaS environments where learning is not a service layer, but a growth driver. My approach blends executional precision with customer empathy—resulting in high-performing teams, sticky programs, and measurable business outcomes.Specialties: Customer Education Strategy | Cross-Functional Enablement | Learning Systems Design | Community & Certification | Digital Experience | Growth Programs | Customer Insights | Scaled Operations
Experience
Sr Director, Customer Education and Community
Nov 2023 — Present
Built and scaled the Customer Learning & Enablement function from the ground up, supporting the full customer lifecycle from onboarding through renewal • Architected BigPanda’s product education ecosystem—including University, Certification, Technical Documentation, and Community—to support scalable adoption and retention • Led cross-functional post-sales enablement across Product, Support, Customer Success, and Sales Engineering; embedded education into customer health and feedback systems • Launched BigPanda University and global Certification program, establishing technical credibility and standardization across user roles • Designed and operationalized the BigPanda Community to drive peer support, knowledge expansion, and self-service • Lead a globally distributed team; scaled operational workflows, tooling, and content pipelines to meet evolving product and customer needs • Partnered with Product and Data teams to build intelligence loops between customer learning signals and roadmap prioritization
Education
University of Central Florida
B.S., Psychology
University of Central Florida
Master of Science, Modeling and Simulation
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