Cori Odom
Bpo Vendor Coordinator @American Credit Acceptance
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WORK HISTORY
Bpo Vendor Coordinator @American Credit Acceptance
Coordinate and manage relationships with third-party BPO vendors to ensure seamless service delivery and compliance with contractual obligations-Collaborate with internal stakeholders to define BPO requirements and ensure vendor alignment with business objectives-Monitor vendor performance, track key performance indicators (KPIs), and resolve any service delivery issues to maintain high-quality standards-Prepare and present vendor performance reports to senior management, identifying trends, risks, and opportunities for process improvement-Serve as the primary point of contact for vendors, addressing inquiries, escalating issues, and providing timely resolutions-Assist with the development of process documentation and standard operating procedures for vendor management processes-Facilitate refresher trainings for vendors when trends or opportunities for process improvements are identified, ensuring ongoing knowledge and skill development.
EDUCATION
University of South Carolina Upstate
Bachelor's degree, Psychology
ABOUT CORI ODOM
Compliance Champion | BPO Vendor Partnership Builder | Learning Advocate
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