Corey Wilson

WORK HISTORY

EDUCATION

SKILLS

ABOUT COREY WILSON

I have a passion for both creativity and leadership, which has been a driving force throughout my career. I began my professional journey in Web Development and Graphic Design, where I cultivated a strong foundation in problem-solving and innovation.My true enthusiasm lies in working with people—be it team members or clients. Understanding diverse perspectives is essential in any industry, especially in our rapidly changing world. This human-centric approach enhances team collaboration and fosters stronger client relationships.What motivates me every day- Continuously improving and innovating processes to drive efficiency and effectiveness- Training and developing both new and existing employees to reach their full potential- Building and nurturing a positive and dynamic organizational culture.Key achievements include- Developing a comprehensive three-week onboarding and training program for new employees in Client Success, significantly improving ramp-up time and performance- Restructuring the Support team by introducing multiple levels based on client types, competencies, tools, and compensation, leading to enhanced team efficiency and client satisfaction- Being selected for the New Store Openings (NSO) team at Apple, where I set up hardware and software and trained Genius staff at new stores across Canada and China.Core Skills- 12 years of experience in team management and leadership- Expertise in team building, from recruiting to training and development- Proficiency in project management and leading remote teams across different countries and continents- Technical skills: Salesforce, Jira, Confluence, Slack, Teams, Zendesk, HTML, CSS, JavaScript.I am eager to bring my leadership and customer-centric expertise to new challenges and industries, where I can continue to drive growth and innovation.