Corey Shamley

About Corey Shamley

I build teams and systems that power enterprise businesses at scale — from AI-driven customer experiences to technology platforms enabling multi-billion-dollar revenue.I\'ve lead portfolio, product and program management disciplines as well as engineering for business technology platforms serving thousands of professionals worldwide. I own $20M+ annual technology and operating budgets, direct 100+ person global teams, and set multi-year roadmaps across Customer Success, Support, and Professional Services. My work spans AI strategy and delivery, M&A integration, portfolio oversight and governance, and large-scale platform transformation across lead-to-cash and post-sales functions.What I bring to the table:→ Strategy to execution. I translate executive priorities into technology roadmaps and deliver them — on time, at scale, and with measurable business impact.→ AI transformation. I\'ve deployed generative AI that reduces customer first response time by 20%, cut resolution time, improves case deflection, and automated 30K+ test cases — accelerating engineering quality and velocity and solving business challenges.→ Revenue impact. Enabled $100M+ in Success plan revenue growth,$100M+ in Renewals capture, and led the $2.5B QTC M&A migration. → Organizational scale. I lead multi-disciplinary global organizations across product, engineering, and operations — driving 20%+ YoY reductions in incidents, eliminating hundreds of legacy tools, and saving millions in licensing costs.Before my current role, I held Director roles at Tableau across post-sales technology, and prior to that spent 7 years in management consulting at Accenture. I also proudly served as Board President of the Ronald McDonald House of Western Washington & Alaska for five years, leading strategic housing expansion as well as Executive Director succession planning and execution. I absolutely love building high performing teams, and collaborating with stakeholders to solve and deliver solutions to high impact problems. Open to connecting with executive leaders and search partners focused on product, portfolio, and technology leadership roles.

Experience

1. Senior Director - Product Management and Engineering, Business Technology

   Salesforce

   Feb 2022 — Present · Seattle, WA, US

   Product Line Manager (PLM) overseeing Product and Engineering for Customer Success and Professional Services applications. Manage a global delivery team of ~100 Full Time Employees / Contractors in Product and Program Management, Engineering, Design, Operations, within Salesforce’s Business Technology group.

Education

• Pacific Lutheran University

  Bachelor of Fine Arts - BFA, Business, Finance, Information Technology

• Pacific Lutheran University

  Bachelors, Finance

  1996 — 2000

Skills

• Pmo
• Leadership
• Learning Management
• Business Process
• Software Project Management
• Management Consulting
• Program Management
• Management
• Marketing Management
• Training &Amp; Development
• Business Transformation
• Change Management
• Business Analysis
• Communications Management
• Project Planning
• Project Management
• Customer Experience
• Business Development
• Knowledge Management
• Team Leadership
• Erp
• Business Strategy
• Technical Training
• Business Process Improvement
• Project Execution
• Organizational Learning
• Quality Assurance
• E-Learning
• Strategy Development
• Requirements Analysis
• Strategy
• E-Commerce
• Online Operations
• Training
• Online Training
• New Business Development