Corey Robinson

About Corey Robinson

Senior-level Executive and strategic business leader who leverages US and international experience leading operations, people, and processes to strengthen revenue, profit, and competitive market advantage. Innate ability to quickly identify issues, define strategic solutions, and oversee tactical execution to turn around underperforming operations. Collaborative leader with unshakable integrity; communicates vision, leads with authenticity, identifies top talent, and empowers teams to reach their highest performance potential. Leverages keen business insight and forward-thinking strategy to zero in on customer needs and deliver differentiated, profitable solutions. Selected Career Achievements• Operational lead for post-merger integration, following Cigna’s $67 billion merger with Express Scripts.• Turned around a 350-member customer service organization; leveraged the problem-solving ability of front-line staff to streamline and optimize operations. Won J. D. Power & Associates Award. Success became Harvard Business School Case Study.• Promoted and moved to different areas with responsibilities in commercial, pharmacy, international, and government operations.• Generated multimillion-dollar annual savings by improving processes, productivity, training, cost management, and marketing strategy. • Delivered positive cash flow for the 1st time in project history (as an expatriate in Saudi Arabia) by managing all financial aspects of a large-scale telecommunications/wireless expansion project; built trust with negotiators and overcame cultural obstacles. • Produced substantial cost savings over 5 years by establishing the company\'s 1st Spanish-speaking service team for the commercial division.• Drove positive bottom-line impact by creating and implementing a tiered customer service program.

Experience

1. Sr Director of Operations

   Cigna Healthcare

   Nov 2013 — Present · Atlanta, GA, US

   Head of Government Operations with responsibility for a portfolio that spans Individual Family Plans (IFP), Medicare (MA), Supplemental Health (SHS), Cigna Supplemental Benefits (CSB), State of WY and FL businesses. • Promoted/moved to different areas with responsibilities in commercial, pharmacy, international, and government operations.• Directed activities of more than team members across the domestic and global footprint, including 12 US cities and 5 international sites. Managed annual operating budget in excess of $70M.• Accountable for stakeholder alignment across an executive team of Presidents and P&L owners for all Lines Of Business• Organization recognized with the Cigna Champions Award for medical cost improvements totaling $20+ million.

Education

• The Wharton School

  MBA, Strategic and Entrepreneurial Management

  1998 — 2000

• Harvard Business School

  High Potentials Leadership Program

  2003

• Tuskegee University

  BS, Accounting

  1990 — 1994

Skills

• Program Management
• Product Management
• Operations Management
• Strategic Planning
• Sales
• Training
• Leadership Development
• Outsourcing
• Banking
• Risk Management
• Crm
• Project Management
• Strategy
• Talent Management
• Budgets
• Call Centers
• Process Improvement
• Accounting
• Mergers & Acquisitions
• Leadership
• Management
• Analysis
• Portfolio Management