Corey Hitchen
Finance Operations Change Manager @Chubb
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WORK HISTORY
Finance Operations Change Manager @Chubb
Champion Continuous Improvement & AutomationDrive continuous improvement across the Finance Shared Service Centre (SSC) by standardising processes, coaching teams, accelerating “Just Do It” initiatives, and implementing structured improvement frameworks that deliver measurable efficiency gains and cost savings- Lead & Embed Change ManagementDesign and roll out practical change management guides, assess the impact of external initiatives, and actively support teams through operational and systems changes to ensure smooth adoption and minimal disruption- Coordinate Cross-Functional & Technology ProjectsAct as the SSC lead for external and IT-driven initiatives, including reporting transformations and AI tool pilots. Align stakeholders, manage transitions, gather feedback, and ensure solutions are embedded effectively into operations- Drive Operational Excellence Across the SSCLead end-to-end process reviews, identify root causes, design and implement solutions, manage project plans, and partner with Finance, Chubb, and IT teams to embed sustainable, high-impact improvements- Manage Work Transitions into BAUOversee the transition of new activities into the SSC, providing structured project management and analysis to establish standard processes, complete documentation, and ensure seamless integration into the BAU model.
EDUCATION
University of Strathclyde
Master of Business and Administration, Business
Leeds Beckett University
Manufacturing Systems Engineering, Manufacturing Engineering
SKILLS
ABOUT COREY HITCHEN
Experienced Senior Leader with a track record of driving change and embedding a culture of Continuous Improvement and Operational Excellence. Expert in applying Lean Six Sigma, Project Management, ADKAR Change Management, and EFQM principles to collaboratively deliver sustainable, customer-centric improvements across complex, cross-functional environments. Proven ability to build Continuous Improvement capability through training and coaching, with a genuine passion for developing and empowering teams to deliver measurable and sustainable value and enhance the customer experience.
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