Corey Dai

Specialist Customer Success Manager @SAP

Toronto, ON, CA

Relationship Management: • Build and maintain strong relationships with key stakeholders, ensuring customer satisfaction.• Develop strategic account plans to drive customer growth and retention.• Assisting coordination of Customer events and collaboration with attendees to deliver powerful customer success storiesDelivering Value and Enabling Adoption:• Facilitated adoption and value realization by providing industry best practices, sharing latest product news and consultation on customer strategic priorities• Deliver training sessions and resources to empower customers and educate on SAP\'s newest innovations• Track and report on key success metrics, analyzing data to optimize strategies.• Collaborate with sales and other internal teams to identify upsell and expansion opportunities • Lead customer onboarding and implementation, aligning S/4HANA Public features with customer needs.Ensuring Operational Efficiency and Customer Advocacy:• Manage escalations efficiently to ensure customer satisfaction.• Coordinate with technical support for swift issue resolution and proactive risk mitigation.• Advocate for customer needs within internal teams, providing feedback for product improvement.