Corevia Turner
Customer Experience at Everlaw I turn skeptics into evangelists!
- Role
- Technical Support Specialist at Everlaw
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Corevia Turner
Litigation Support Professional with a demonstrated history of working and developing…
Experience
Technical Support Specialist
Oct 2020 — Present · San Francisco, CA, US
Helping Big Law and the Fortune 500 improve their bottom line through technology driven ediscovery solutions collaborating directly with cross functional teams such as product, engineers and business stakeholders on requirements and technical solutions.Troubleshoot: Investigate and resolve product-related incidents to full resolution or escalate them through appropriate channels when necessary.Queue Management: Manage an individual queue, ensuring timely, accurate updates and communications with both customers and internal resources to maintain high levels of client satisfaction exhibited by a department wide 98-100% CSAT customer satisfaction score. Customer Engagement: Moderate panel discussions and answer customer inquiries, engage in discussions with customers in our online customer community and assisted clients in implementing industry standard workflowsKnowledge Base Articles: Contribute to the development of customer-facing knowledge base articles to empower customers with self-help resources. Provided internal documentation in Confluence to consolidate and centralize best practices for the Customer Support Team
Education
University of Michigan
Bachelor of Arts (B.A.), Mass Communication/Media Studies
2000 — 2007
Drake University Law School
JD
1997 — 2000
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