Corby Morgan
- Role
- Cx Research & Insights Program Manager at F5
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Corby Morgan
A systems thinker that enjoys busting complexity. I examine ambiguous problem spaces and…
Experience
Cx Research & Insights Program Manager
Oct 2022 — Present
Manage the development of surveys and research methodology, data collection and analysis of results to continuously assess and improve listening posts to collect more actionable insights from customers. Collaborate cross-functionally to develop standardized reporting for key listening posts (NPS, CSAT, transactional & digital surveys) and ensure utilization and adoption of reporting by key partners and internal teams. Drive and influence business decisions based on customer insights and data. • Implemented restructured VoC reporting templates to improve internal stakeholders’ ease of consuming results and highlights from customer feedback, reducing time spent on creating monthly and quarterly reports by 8 hours. • Established a cross-functional quarterly forum for improving visibility of the customer feedback team collects and how it is being incorporated into impactful company projects that reduce customer friction in reported areas, highlighting best practices for engaging with customers.
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA, Project Management
2009 — 2011
Capella University
Master of Science - MS, Industrial / Organizational Psychology
2017 — 2018
DeVry University
Bachelor of Science, Business Administration, Human Resources focus
2005 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.