Corbett Luttrell

Experience

1. Manager, Customer Solutions

   RXO, Inc.

   Mar 2023 — Present

   Support the Customer Solutions group in leading customer-facing meetings, perform trend analysis, manage customer scorecards, proactively identify, and drive performance improvements, and ultimately be the advocate for the customer. • Act as a sales analyst in the West region. • Maintain responsibility for revenue, margin, and profitability growth for all focus accounts within the West brokerage region. • Develop corrective strategies for under-penetrated and unprofitable accounts. • Determine the potential of each focus account and create an action plan to attain highest market share possible. • Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded. • Encourage success in sales initiatives and share best practices. • Perform trend analysis to provide strategic and actionable business insights that enable leadership to make data-driven decisions and reduce the risk of customer churn. • Facilitate operational reporting for monthly/quarterly business reviews for assigned focus account.

Skills

• Social Networking
• Customer Service
• Teamwork
• Supply Chain
• Supply Chain Management
• Logistics Management
• Logistics
• Transportation Management
• Transportation
• Microsoft Excel
• Troubleshooting
• 3pl
• Operations Management
• Inventory Management
• Process Scheduler
• Bartending
• Account Management
• Sales
• Time Management
• Ltl
• Critical Thinking
• Customer Satisfaction
• Shipping