Coral May
Assistant Vice President, Human Resources @Duke University Health System
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WORK HISTORY
Assistant Vice President, Human Resources @Duke University Health System
Durham, NC, US
Lead Duke University Health System\'s HR Shared Services team with oversight of the operational budget and team of 43 professionals serving employees. • Orchestrate comprehensive HR operational strategy, modernizing service delivery through system optimization and data-driven process improvement.• Drive collaboration between HR partners, business stakeholders, and technology teams to implement enhanced functionality and streamline employee lifecycle management.• Partner with HR Business Partners, Subject Matter Experts (SMEs), and Centers of Excellence (CoE) to optimize transactions, identify training needs, and enhance process efficiency. • Champion implementing industry best practices, driving standardization and automation of key HR processes to optimize service delivery. • Oversee comprehensive performance management, including staff coaching, development planning, and talent management initiatives. • Develop strategies to modernize shared services operations while ensuring alignment with organizational objectives.• Consult business leaders and functional teams to identify enhancement opportunities and optimize service delivery models.• Leading the strategic implementation of an enterprise-wide leave management outsourcing initiative, resulting in streamlined processes and enhanced employee experience • Create and analyze operational metrics and service delivery analytics to drive continuous improvement and demonstrate ROI.
EDUCATION
Francis Marion University
Bachelor of Science, Sociology
North Carolina Central University
Master, Public Administration
SKILLS
ABOUT CORAL MAY
Human Resources executive with 25+ years driving organizational transformation across healthcare, academic, and nonprofit sectors. Expert in designing innovative shared services models that scale operations while optimizing costs. Skilled at building high-performing teams and leading initiatives that enhance service delivery and employee engagement. Consistently align workforce strategies with business objectives in complex institutional environments, delivering measurable improvements in operations, cost efficiency, and staff engagement. Combine a deep understanding of both mission-driven and corporate environments to implement best practices that transform organizations while maintaining focus on people and purpose. SHRM SCP-certified professional committed to excellence in human resource management.
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