Shiv Raut
Technical Support Engineer
- Role
- Technical Support Specialist at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shiv Raut
Experienced technical professional with a proven track record of success in application and production support, as well as development. Proficient in SQL/PLSQL, SSMS, Oracle 11G, Linux/Unix, and basic shell scripting, with a focus on delivering reliable support solutions. Skilled in troubleshooting, debugging, and resolving complex technical issues in L1/L2 and P1, P2 Escalations. Adept in using ticketing systems, databases, and version control systems, including Jira, ServiceNow, and Salesforce. Comprehensive experience in ETL processes for data transformation and loading from various sources like flat files, XML files, MS Access, and Oracle databases, with expertise in identifying and resolving technical problems. Strong communication, interpersonal, and problem-solving skills, with a good understanding of ITIL concepts (incident/problem/change/knowledge management).
Experience
Technical Support Specialist
Oct 2020 — Present · Pune, IN
Pune, Maharashtra, India
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