Lisa Bautista

Manager, Msp Implementation @AMN Healthcare

Responsible for the management, oversight, program solution design, and deployment of MSP program implementations in the healthcare industry for new and existing accounts, across multiple SaaS technologies. • Delivered presentations to clients, associate vendors and internal teams on MSP program implementation road maps and process flows. • Created and executed implementation project plans and change management plans to ensure on time and on budget implementations, for over 20 MSP implementations, on an average of 2-4 accounts concurrently. • Worked with all corporate departments supporting MSP accounts to ensure billing, credentialing and reporting activities required by contracts are completed in accordance with customer and contract requirements. • Served as SaaS technology platform architect, designing product customizations while managing all configurations and user access in accordance with customer and contract requirements. • Audited product configurations to ensure account setup, billing, SLAs and credentialing requirements are in compliance with company policies and contract requirements. • Created reports, process flows, design study materials, program manuals and training materials, and any other documents required to support the MSP program. • Conducted training on SaaS technology to clients, associate vendors and internal team members.