Wendy Fowler
Call Center Consultant / Workforce Management Expert
- Role
- Principal Consultant at Quality Service Solutions, Llc
- Location
- Jacksonville Beach, FL, US
- LinkedIn followers
- 500 followers
About Wendy Fowler
WHO I AM Call Center Operations and Workforce Management Consultant with expertise…
Experience
Principal Consultant
Quality Service Solutions, Llc
Sep 2010 — Present · Atlantic Beach, FL, US
Wendy helps organizations improve performance by providing expert analysis, feedback and actionable solutions to make improvements in such areas as: Customer Satisfaction, Quality Assurance, Workforce Management, Call Routing, Contact Center Design, Employee Retention, Recruiting and Hiring, Training & Development and Performance Management.
Education
Florida State College at Jacksonville
HS, High School
1987 — 1988
Skills
- Telecommunications
- Analysis
- Leadership
- Process Improvement
- Resource Management
- Consulting
- Call Center
- Cross-Functional Team Leadership
- Project Management
- Coaching
- Program Management
- Recruiting
- Customer Experience
- Performance Management
- Crm
- Strategy
- Strategic Planning
- Change Management
- Vendor Management
- Outsourcing
- Project Planning
- Business Process Improvement
- Erp
- Forecasting
- Contact Centers
- Enterprise Software
- Human Resources
- Quality Assurance
- Bpo
- Training
- Customer Satisfaction
- Customer Service
- Management
- Business Planning
- Operations Management
- Quality Management
- Budgets
- Analytics
- Workforce Management
- Call Centers
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