Carla Crawford
Technical Support Manager | Healthcare & Dental SaaS | Scaling Support Teams, Driving Resolution, Protecting Client Trust
- Role
- Customer Success Manager at Pearl
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Carla Crawford
Words matter. How people are spoken to, listened to, and understood shapes how they experience leadership, work, and one another. That is why the work of Brené Brown has always resonated with me. Her focus on language, emotion, and human connection mirrors how I view leadership and professionalism.One idea in particular continues to ground the way I show up: “Connection is the energy that exists between people when they feel seen, heard, and valued.” Leadership, to me, begins there.In practice, that means prioritizing clarity, consistency, and follow-through, especially in moments that feel uncertain or high-pressure. When teams are supported and aligned, they do better work, clients have stronger experiences, and companies are better positioned to achieve their goals. Leadership sits at that intersection, translating care for people into meaningful results.At my core, I care about integrity, people, and meaningful work. I lead with empathy and intention, and I am always open to connecting with others who value thoughtful leadership.
Experience
Customer Success Manager
May 2025 — Present
At Pearl, I help dental providers transform their workflows and patient interactions through the use of AI-powered diagnostic and practice intelligence tools. I work directly with practices to ensure smooth product adoption, troubleshoot technical issues, and optimize workflows for maximum impact. My role blends customer advocacy with deep technical knowledge, ensuring clients realize the full value of Pearl’s technology. • Delivers consultative training and ongoing support to dental teams, reducing support escalations • Partners with onboarding to align customer integrations and workflows, reducing setup issues and accelerating client readiness. • Partners with Product and Engineering teams to relay client feedback, contribute to product enhancements, and resolve technical challenges. • Delivers a consultative customer experience that emphasizes long-term success, retention, and measurable clinical improvements.
Education
Southern New Hampshire University
Bachelor of Science in Business Administration, Health/Health Care Administration/Management
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