Arti Sahu
Bridging Technology & Social Impact | Senior Manager, Customer Success @ Dimagi
- Role
- Senior Manager, Customer Success at Dimagi
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Arti Sahu
Tech person with 10+ years driving social impact through strategic partnerships and technology solutions. My journey from saving lives of newborns at Community Empowerment Lab to Scaling digital solutions at Dimagi has taught me that meaningful change happens at the intersection of technology and human-centered design.At Dimagi, I help organizations across development sectors leverage CommCare to amplify their impact. I specialize in- Building and nurturing strategic partnerships that have increased platform adoption- Leading onboarding sessions, reducing the implementation time of the solution- Translating complex technical requirements into accessible solutions for non-profit partnersMy experience spans app building, data visualization, and creating sustainable impact through technology. I\'m passionate about connecting with others working at the frontier of social innovation and digital transformation.Let\'s connect to discuss how technology can scale your social impact initiatives. Reach me at a••••@dimagi.com
Experience
Senior Manager, Customer Success
Jan 2024 — Present · New Delhi, IN
Dimagi is a software social enterprise and certified B Corporation headquartered in Boston that powers impactful frontline work through scalable digital solutions and services.Customer Success Onboarding Lead* Lead complex onboarding for new CommCare SaaS customers, guiding them through building, deploying, and managing their mobile applications. These solutions empower organizations across diverse sectors, including Health, Education, Financial Inclusion, Agriculture, Frontline Research, and Humanitarian response.Account Retention and Expansion Lead* Lead the creation and design of intuitive online learning courses and comprehensive documentation covering application design, building, and implementation. Participate in Dimagi webinars to share the value of our product and demo features.* Support the renewal process for key accounts.* As an Account Manager to several key accounts, review clients\' product usage and scaling strategies, providing tailored, expert support to help them maximize their investment.* Conduct quantitative analysis on customer retention metrics to develop data-driven strategies that enhance user loyalty and satisfaction.* Provide advanced support by addressing complex app-building and design questions from our users.
Education
Dr. A.P.J. Abdul Kalam Technical University
B.Tech
Skills
- Higher Education
- Strategic Planning
- Research
- English
- Customer Service
- Management
- Training
- Teaching
- Public Speaking
- Leadership
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