Tarushi Singh

About Tarushi Singh

IT Operations & Incident Management professional with 5 years at Infosys — now transitioning into Project Management & Delivery roles backed by an MBA in Project Management and ITIL foundation.I’ve handled high-priority incidents, supported change management, and driven operational stability across environments with 99% SLA adherence, improved escalation handling efficiency, and reduced incident resolution time through structured coordination and communication.I bring: Experience managing high-impact Incidents & Changes end-to-end Stakeholder alignment across tech teams, customers & leadership Delivery focus — prioritization, risk tracking & timely closure Process-driven approach that improves efficiency and avoids repeat issues Ability to thrive under pressure with clear communication & ownershipCurrently seeking roles in Project Management, PMO, Service Management, Tech-Ops or Delivery Coordination, where I can convert operations experience into delivery execution, measurable outcomes and smooth project flow.Open to opportunities & conversations.

Experience

1. Senior Systems Engineer

   Infosys

   Jul 2025 — Present

   Workflow optimization: Reduced request resolution time by 30%- Stakeholder management: Ensuring client satisfaction & smooth delivery- Mentorship: Training and guiding junior engineers- ITIL Framework (Incident, Problem, Change, Release Management).

Education

• Dr. Virendra Swarup Institute of Computer Studies

  BCA, Computer Application

• Dr. D. Y. Patil Vidyapeeth

  Master of Business Administration - MBA, Project Management