Kayla W.

About Kayla W.

I build the operational infrastructure that turns vision into execution. Most organizations do not struggle because they lack ideas. They struggle because their systems cannot support their growth. Processes are unclear. Technology is underutilized. Roles overlap. Leadership carries too much operational weight. That is where I work.I am an operations executive and founder of Twisted Consulting, where I design and implement scalable systems across vendor management, AI integration, event operations, marketing infrastructure, and organizational workflows. I partner with founders, nonprofits, and executive teams to create structure that reduces chaos and increases accountability.My experience spans:• Large-scale ecosystem management• Operational systems design and process optimization• AI-driven workflow implementation• Cross-functional leadership and infrastructure alignment• Nonprofit governance and compliance planning• Revenue-supporting operational strategyI have led application review and intake systems managing high-volume vendor environments, built command center frameworks for complex events, implemented CRM and automation strategies, and supported boards and leadership teams in strengthening long-term sustainability.I operate at the intersection of strategy and execution. I am comfortable in boardrooms, in planning sessions, and in the weeds building the systems that make growth possible.If your organization needs operational clarity, scalable structure, and leadership that can move from vision to implementation, that is the work I do best.

Experience

1. Strategic Advisor Business Operations Consultant Ai Strategist

   Twisted Consulting

   May 2018 — Present · Columbia, SC, US

   I lead operational strategy and infrastructure development for small businesses, nonprofits, and event-based organizations that are ready to scale beyond founder-led chaos.My work centers on building the systems, workflows, and execution frameworks that allow organizations to grow sustainably. Rather than offering surface-level consulting, I architect and implement operational ecosystems that improve clarity, accountability, and performance.Key responsibilities and impact:• Design and oversee end-to-end operational systems across intake, onboarding, vendor management, marketing workflows, and revenue tracking• Serve as Fractional COO, aligning leadership vision with day-to-day execution and cross-functional coordination• Implement AI-driven automation and technology stacks to reduce manual workload and increase operational efficiency• Build and manage large-scale vendor and marketplace infrastructures, including application review systems, approval workflows, POS integration, and on-site execution planning• Develop run-of-show playbooks, staffing models, and command center frameworks for complex events and multi-stakeholder initiatives• Lead process optimization initiatives that improve turnaround time, reduce friction, and create measurable operational clarity• Support executive teams with strategic planning, systems mapping, and organizational restructuringThrough Twisted, I operate at the intersection of strategy and execution, translating high-level goals into practical, repeatable systems that deliver results.