Constantin Radu
Senior Technical Support Engineer Ev Charging Solutions @Tritium
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WORK HISTORY
Senior Technical Support Engineer Ev Charging Solutions @Tritium
As a Senior Technical Support Engineer, I provide advanced technical expertise and leadership in diagnosing and resolving complex issues across EV fast-charging systems, ensuring reliability and performance for global B2B clients.Core Responsibilities:Troubleshoot and resolve issues across hardware, software, power electronics, and communication protocols (including OCPP).Perform in-depth diagnostics using Linux tools, log analysis, and network debugging.Analyse power flow and system behaviour to identify and correct faults.Collaborate with engineering teams to address product defects and enhance system performance.Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.Support integration and commissioning of EV chargers for enterprise clients.Monitor and maintain KPIs and SLAs to ensure service excellence.Collaborate with cross-functional teams to deliver optimal customer satisfaction.Senior-Level Contributions:Lead and mentor the Technical Support Engineering team, ensuring accurate case handling and timely resolution.Review and validate technical diagnoses, delegate tasks, and provide guidance on complex cases.Drive process improvements in troubleshooting workflows and case management strategies.Manage recruitment for the TSE team, including CV screening and candidate interviews.Contribute to strategic initiatives aimed at improving customer experience and operational efficiency.Key Skills:Technical Support | Linux Diagnostics | OCPP Protocol | Power Electronics | Hardware & Software Troubleshooting | KPI & SLA Management | Process Improvement | Team Leadership | Recruitment | B2B Client Support | EV Charging Infrastructure
EDUCATION
Chartered Management Institute
CMI Level 7 Award in Entrepreneurial Practice
AdvanceHE
Education
LEADERS FOUNDATION
LEADERS SCHOOL #17 – 2016, Leadership
SC ALPIN EXPERT SRL
Climbing Utility
Chartered Management Institute
CMI Level 7 Certificate in Strategic Management and Leadership
ASSD
HR Inspector
ATVA
Fire protection
Coventry University
Doctor of Philosophy - PhD, MODELLING OF INVERTER EMC WITH FAST-SWITCHING WIDE BAND-GAP POWER SEMICONDUCTOR DEVICES - SiC MOSFET
ATVA
Health&safety Specialist
ATVA
Auditor ISO 14001
Coventry University
Master of Science - MS, Electrical Automotive Engineering
ROMANIAN RED CROSS NATIONAL SOCIETY
First aid
ABOUT CONSTANTIN RADU
Experienced Senior Technical Support Engineer for EV fast chargers, specialising in diagnosing and resolving technical issues to minimise downtime. Holds a degree in Automotive Engineering and an MSc in Electrical Automotive Engineering. Gained doctoral level research experience in EMC modelling of inverters using wide bandgap semiconductor devices, deepening expertise in power electronics. Proven track record in driving continuous improvement through a logical, analytical approach. Motivated to contribute to teams driving the transition to NetZero.
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