Constancio Royston Fernandes

About Constancio Royston Fernandes

Competent and result oriented professional with prior responsibility for South Asia region (BSCI, SMETA), Globally ISO20121, FISH)- maintaining LTO requirements; monitoring and coordinating of veto/technical reviewers, auditors, planners, marketing personnel; monitoring and improving region operational performance; increasing client database; calibration and qualification of auditors; coordination with Accreditation Body/Scheme Owner• Experience across Administrative/Technical Reviews for SMETA, BSCI, Preparation of Monthly Key Performance Indicators, Preparation and Maintaining SAAS list, Risk Analysis & Reporting, Process Improvement, Internal Auditing, Process Initiatives & Controls, Escalation Management, Training & Development, Project Management and Team Management.• Expertise in maintaining highest level of quality in operations and ensuring that the executives adhere to all the quality parameters and procedures as per the stringent norms.• Highly skilled in o Conducting SMETA 6.1, BSCI 2.0, ISO9001:2015 and second party audits of the clients against the requirement of the relevant criteria with 500 plus audit days experience overall. o Pivotal contribution in Accreditation Body (SAAS) Office audits resulting in no critical issues.o Evaluating internal control systems / procedures, preparing audit reports with a view to highlight the shortcomings and implementing necessary recommendations.o Carrying out all activities in accordance with code of ethics and confidentiality requirements.o Managing time effectively throughout entire audit cycle – from planning to reporting.o Understanding audit requirements; observing & validating process for quality procedures.o Preparing documentation for audit observations and the conclusions derived.o Giving recommendations on internal control, cost reduction and process improvement. • Expertise in handling day-to-day operational activities for social scheme SMETA, BSCI, FISH, ISO20121 - auditor database monitoring, internal Document Management and Accreditation Bodies database updates.• Proficient in analysing the existing processes, evaluating the areas of improvements and accordingly implementing process modifications. Highly Skilled in designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.• Goal driven leader with strong work ethics, striving for continuous improvement.

Experience

1. Global Product Manager - Social Certification

   SGS

   Jul 2025 — Present

   Program Governance & Documentation• Develop, revise, and maintain procedures, forms, guidance, and program documentation.• Ensure compliance with accreditation and scheme owner requirements.Network Oversight & Resource Governance• Conduct affiliate reviews and evaluate resource sufficiency and qualification.• Monitor auditor competencies, approvals, and ongoing qualifications.• Maintain personnel records relevant to the program.Training, Calibration & Capacity Building• Lead bi annual network calibration sessions (Network, Veto, Planner).• Coordinate training materials, onboarding content, and calibration documentation.• Strengthen global auditor capability and technical alignment.Monitoring, Risk & Performance Management• Conduct quarterly scheme performance reviews and monitor key KPIs.• Track monthly audit frequency, suspensions/withdrawals, and decision consistency.• Lead annual impartiality review coordination and support risk assessment activities.• Oversee APSCA reporting and invoicing cycles.Data Integrity & Systems Management• Ensure data accuracy across internal tools and external databases.• Monitor task completion, audit records, and certification data consistency.Accreditation & Compliance• Participate in accreditation body audits and scheme owner assessments.• Conduct/participate in internal audits and support closure of findings.• Prepare evidence for accreditation renewals and compliance requirements.Complaint & Issue Management• Manage the full lifecycle of complaints and appeals.Technical Authority• Perform technical, Veto, contract, and transfer reviews.• Approve auditors and relevant personnel as per program requirements.Stakeholder Communication & Coordination• Communicate program updates to global teams.• Conduct calls/meetings with HO teams, country personnel, and auditors.• Represent the program in global meetings and product presentations.Strategic Initiatives• Deliver techno commercial content for webinars.

Education

• Annamalai University

  Post Graduation, Fire and Safety

  2018 — 2019

• St. Andrew's College of Arts, Science and Commerce

  Graduation, Commerce

  2000 — 2003

Skills

• Team Management
• Soft Skills
• Service Coordination
• Internal Audit
• Auditing
• Problem Solving
• Reporting & Analysis
• Email Etiquette
• Leadership
• Communication
• People Management
• Training