Coco Columbus

About Coco Columbus

I am a very creative person who strives in a professional environment with other passionate people. I love to work on new projects. I am also a sponge when it comes to learning new things; I like to think of myself as a perpetual student because I love to learn, no matter the profession. I love to keep things fun and lighthearted, but I can get down to business when it\'s needed/called for. I work well in stressful situations, and I love to help others who may be struggling to overcome any obstacles as a team.

Experience

1. Operations Lead

   Alliance Data Card Services

   Dec 2015 — Present · Westerville, OH, US

   Identify and resolve escalated customer or store/clinic concerns • Resolving customer inquiries • Update and document account information and records • Follow established guidelines for compliance, quality and productivity • Identify reasons for referrals and authorize/decline purchases • Trained in process of approving or declining client specific applications •Team motivations and floor competitions to drive numbers of stats •Manage care center floor Promotions include: • Specialist in Specialty Markets - April 2015 • Peer Mentor/ Coach - June 2015 - Current • AE Committee Career Path - August 2015 - Current • Talent Scout for Human Resource Dept- October 2015 - Current • Specialty Market Advocate - September 2015 - Current • Operations Lead Intern - December 2015 - April 2016

Education

• Columbus State

  Registered Nursing/Registered Nurse

  2009 — 2010

• Everest Institute

  Medical Administrative/Executive Assistant and Medical Secretary

  2008 — 2009