Constance Meleard
Guest Experience Agent @The Porter House Sydney - Mgallery Collection
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WORK HISTORY
Guest Experience Agent @The Porter House Sydney - Mgallery Collection
Sydney, AU
One-year expatriation in Australia to complement my two years of experience at Accor’s headquarters through hands-on operational immersion, strengthening my field expertise and overall understanding of the hospitality industry- 360° Front office responsibilities: managing check-ins, check-outs, ALL program & points, handling reservations, modifications, cancellations and organising events such as seminars, weddings, and group bookings- Concierge service: anticipating the needs and preferences of ALL & VIP members with personalised service within the hotel and throughout Sydney- Excellence in customer service : in line with MGallery standards and luxury hospitality codes (strict adherence to brand standards)- Experience with multiple hotel software systems: All.com, Opera, Hotel Link, Resa Web, Booking, Amex, invoicing, etc.
ABOUT CONSTANCE MELEARD
Passionate about the hospitality industry, I’m looking to build on two years of strategic…
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