Conrado Santos

About Conrado Santos

At the core of my professional journey lies a steadfast commitment to exceeding sales targets and cultivating high-performing teams. My passion for driving business growth and nurturing talent aligns with my philosophy that success is achieved through strategic planning, dedication, and a deep understanding of client needs. This guiding principle has been instrumental in my career as a senior sales manager, where I strive to create lasting value and foster meaningful relationships.Specializing in key accounts, territory management, and business development, I bring a wealth of expertise to the table. My proficiency extends to brand management, customer service, sales presentations, and product management. With a proven track record in building and leading inside sales teams, I excel at developing innovative sales strategies, coaching representatives to surpass their targets, and collaborating with marketing teams to drive business expansion. My ability to streamline processes and enhance both customer and sales rep experiences adds an extra layer of competence to my approach.Some of my proudest career achievements include scaling an inside sales team from a handful of representatives to a robust multi-tiered team of 75 reps and six managers, achieving revenue growth from $2M to $45M within three years. At Stericycle/Shred-It, I managed coast-to-coast sales operations, crafting sales strategies that consistently met and exceeded annual targets of $30M. My tenure at Autohaus on Edens/Mercedes Benz is marked by sustaining a 90% customer retention rate and maintaining the highest Customer Satisfaction Index score for over 15 years. Recognition such as Maybach and Mercedes Benz Master certifications underscore my dedication to excellence.I am eager to leverage my extensive experience to help organizations achieve and surpass their sales goals. My mission is to build dynamic, motivated sales teams that drive revenue growth while ensuring exceptional customer experiences. Let’s connect and discuss how I can bring my expertise to your organization, driving success and fostering an environment of continuous improvement and achievement.

Experience

1. Regional Sales Manager

   Stericycle

   Dec 2024 — Present · Bannockburn, IL, US

   Manage sales team to defined and targeted activity (input) and performance (output) metrics through coaching, training, modelling and the use of sales analytics to determine areas of strengths and weaknesses in individuals and the team, taking action as necessary. Carry out joint sales calls with Team Members, actively supporting and leading on new large breakthrough sales opportunities and large renegotiations of existing customer contracts. Use SFDC and other company defined IT systems to effectively manage team pipelines, report activity, track sales, forecast and communicate both internally and externally in a professional manner. Works closely with immediate local, strategic and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to new and existing customers. Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards required by Stericycle.

Education

• Formacion Professional Marbella Spain

  Bachelor’s Degree, Accounting and Business/Management

Skills

• Cash Handling
• Personal Training
• Microsoft Office
• Sales
• Strategic Planning
• Microsoft Excel
• Leadership
• Management
• Sports Nutrition
• Sales Process
• Microsoft Word
• Research
• Sales & Marketing Leadership
• Sales Management
• Construction
• Customer Retention
• Customer Service